What to Do if Your Package is Delayed or Missing

If your package hasn’t arrived by the estimated delivery date, here’s what to do:

1. Check Tracking

   • Look for status updates like “In Transit,” “Delivery Attempted,” or “Out for Delivery.”

   • Tracking updates can sometimes be delayed by up to 48 hours, so check again later in the day.

2. Verify Your Shipping Address

   • Log into your account and confirm that your shipping address is correct, including apartment/suite numbers and postal codes.

   • If you spot an error, contact the carrier to see if a redirect is possible.

3. Contact the Carrier

   • Use your tracking number to speak directly with the shipping company.

   • They can confirm the latest scan location and whether a delivery attempt was made.

4. Contact Us if Declared Lost

   • If the carrier confirms your package is lost or undeliverable, reach out to us with your order number.

   • We’ll open an investigation and, once confirmed, arrange a replacement or issue a refund.

Investigation Timeframes

• Domestic orders: 3–5 business days.

• International orders: 5–10 business days.

Tip: For faster resolution, save any communication from the carrier and share it with our team when you contact us.